I’ve never met someone who can remember one of their customers names for years on end, despite them moving away and only returning once or twice a year. Not only does the owner remember my name, but my job, my car, where I live, and loads about my family. Each time one of the Brunton’s arrives, he’ll ask all about everyone and how they are doing. After not visiting for around two years, my Mother phoned in an order and the voice returned “Mrs Brunton. Is Richard home for the weekend?”. Now that is customer service.
Michael is the owner of the Schezuan Chinese Take-away in Portlethen, and when you meet him he treats you as an old friend, not as a customer. In fact, his customer service is non-existant, because he just doesn’t treat you as a customer at all, just a friend.
The food here isn’t greasy and has plenty of crisp, chunky vegetables added. It’s closer to authentic that most take-aways, and isn’t heavy laden with MSG. Very tasty indeed. My personal favourite is their Singapore Fried Rice which is the best I’ve tasted and could eat again and again, unashamedly spicy.
Ignore the scores of useless, scummy and harmless teenagers lined outside the shopping area and get in there for some great food at excellent prices. Currently Michael is competing against the Chip Shop on the same block, as well as another Chinese, a Pizza joint and the Ashvale across the other side of the village. I won’t even mention the poor Asda take-away meals. Still, he provides great value for money and far better food than the others.