I just went into O2 to buy a new phone, and not only that but move from being an Orange customer for over fifteen years, and they told me that they couldn’t process my order because they couldn’t find my address.
I found this extremely frustrating as it was obviously their fault and there I was ready to spend cash with them, guaranteed for the next eighteen months.
I’ve lived at my flat for over a year now, and within about two months we had added ourselves to the Royal Mail postcode database. We were encountering this problem for a good few months as companies failed to update their database from the Royal Mail’s.
There lies the problem, they haven’t updated their database to include my address, which means they haven’t updated their database in over a year.
Then I was told that since my address wasn’t on the system then I couldn’t have a credit check carried out. I would have to wait until their Manager added me to the system, and that would take two weeks. Rather than give me a reference and a number to call back I was just told to call back in two weeks. A typical fob off.
What made this more frustrating is that my girlfriend is an O2 online customer, and to clear up any confusion she does live at the same address and gets her bills delivered to our home. Yes, that same address O2 say doesn’t exist!
Why isn’t that address showing on their system? They have a customer already living there! Why couldn’t they carry out a credit check with, as they said they would, my full Bank details? Surely that combined with my American Express card would be enough? If not, what about proving I work for one of the largest financial organisations, and they do their own credit checking, employees aren’t even allowed to overdraw without permission.
O2 obviously have some messed up internal systems and just don’t want my money or my girlfriend to stay as a customer.