10/12/2006 Item ordered from Play.com
11/12/2006 Item shipped according to Play.com records
19/12/2006 Morning: Checking to see where the item is, order shows shipped with Royal Mail tracking number
19/12/2006 Morning: Entered number into Royal Mail system and it shows an error
19/12/2006 Afternoon: Email arrives to say the item has been returned and cancelled
At this point I called Play to find out what happened. I was pretty worried as this was a Christmas present for my partner and she had just had trouble with Play.com. Their online system was continually telling her that her order was “ordered” but never went to shipped, and the item was showing none in stock. When she phoned she was told that there weren’t any and it was a mistake on her order, it should have told her out of stock.
So there was a mess up there, and that was making me worried, so I called.
“It’s been returned” I was told. That can’t be right, I’ve been home and off sick from work for almost four weeks now, and I’ve been in all those mornings to collect all the other post, including presents. There’s only been one missed delivery card put through the letterbox, and that was done while I was sitting inside the house! That item has already been collected from the Post Office, and it wasn’t this present.
“Well you’ve been refunded” she said.
“How’s that going to help my Christmas presents?”
“Well you could reorder the item but they’re out of stock”
That didn’t exactly make me feel more at ease. “You can’t be out of stock if you’ve just had one returned”
“It’s probably been sent to someone else. You have your money refunded to your card.”
She kept apologising but what good would that do? No one has the item in stock and I mean no one. I’ve been searching Internet stores and high street stores online, and everyone’s out of stock. Now I’m going to have to race into town tomorrow and just hope I can find some half hearted last minute present.
Oh well, it’s only my fiancée. Thanks very much Play.com and/or Post Office.