Category: Companies

Monday 19 April 2010 | Companies | Comments (0)

Before I moved jobs I was going through a large piece of work on Learning Management Migration, specifically around content, and I became very aware of the importance of involving the teams who will be using the new LMS in the testing and verification of the system. Not only does...

Tagged with: Communication : Hospital : Process Change | Continue reading Business or process change? Tell your customer!

Saturday 13 March 2010 | Companies : Moans | Comments (5)

Now straight away I'm going to say that this is a recount of the story that has happened to my father which he told me over the phone last night, a fuller account will come as he calms down from the stress and me from the anger, for this is...

Tagged with: Cowboy Engineer : Scottish Hydro Electric : Videogames | Continue reading Scottish Hydro Electric leave 69 year old with no heating or hot water for ten days

Tuesday 25 August 2009 | Companies : Internet | Comments (0)

It amazes me that in this day and age companies don't want to engage their customers on the Internet, despite the fact that this is where a vast majority of them are and where they are actively discussing companies and their products. They place all their efforts in two key...

Tagged with: Blog : Customer Retention : Reputation Management : Social Media : Twitter | Continue reading Where are your customers?

Sunday 14 June 2009 | Companies | Comments (0)

Companies need customers, customers buy their product, hand over money, and that money goes to pay the wages of the people working for it and make the company bigger and bigger. More than just getting the customers they have to retain them, that's a key to growing a company, that's...

Tagged with: Communication : Customer Engagement : Customer Retention : Social Media | Continue reading Companies, customers and internet contacts

Sunday 11 May 2008 | Companies : The Wedding | Comments (1)

We were concerned before we flew off on our honeymoon that we would be flying out of the new Terminal 5 in London's Heathrow airport - you know the one with the huge complaints of delays and lost/delayed luggage that had once again shown just how poorly we British can...

Tagged with: British Airways : Honeymoon : Terminal 5 : Wedding | Continue reading British Airways and Terminal 5

Wednesday 19 December 2007 | Companies : Moans | Comments (3)

Since I’ve moved to O2 Broadband on the 30th of October I’ve had nothing but problems, and I’ve struggling trying to get an uninterrupted connection to the Internet. Honestly I can’t remember how many times I’ve called their support, but I’ll try and talk you through what’s happened and update...

Tagged with: Broadband : O2 | Continue reading O2 Broadband fails to deliver or support

Wednesday 19 December 2007 | Companies : Moans | Comments (1)

I was with Demon Internet for something around seven years, over three years at the current address. In that time there's never been more than two or three periods of downtime, and they've been rectified quickly. Of course they are over the market price consistently, but you get a good...

Tagged with: Broadband : Demon Internet | Continue reading Demon Internet argues to retain customer