Tag Archives: Process Change

Business or process change? Tell your customer!

Before I moved jobs I was going through a large piece of work on Learning Management Migration, specifically around content, and I became very aware of the importance of involving the teams who will be using the new LMS in the testing and verification of the system. Not only does it allow them to understand what it is capable of, what they need to do with the new system, and how to change their processes, but it tells them something is changing.

So I’m very aware when a process change occurs the customer should at least know about it.

It seems the hospital where I attend a yearly clinic at is most definitely not.

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